Wood Bat Warranty Terms & Conditions
Aluminum and Composite Bat Warranty Terms & Conditions
Apparel and Accessories Warranty Terms & Conditions
Warranty
Terms and Conditions
Use of this product constitutes your acceptance of the Victus Warranty and all conditions, limitations and restrictions set forth herein. If you do not agree to all conditions, limitations and restrictions set forth herein, you may return the unused, non-custom product in its original condition and with the original proof of purchase to Victus for a full refund. Customized and personalized bats, including any wood bats or bats with pre-applied grips, may not be returned or exchanged for a refund.
Eligible Products
Victus Sports offers a warranty policy on our Pro Reserve and Custom Pro Reserve wood bats; and our aluminum and composite metal bats. We do not currently offer a warranty policy on apparel, accessories, or other products.
Wood Bat Warranty Terms & Conditions
Victus Sports offers a one time 61-day warranty on Pro Reserve models listed on our website. *Limited Series, Secret Menu bats and wood bats purchased at Mobile Tour Vans are NOT covered by the 61-day warranty.
Any bat that has already utilized the one-time warranty
Bats that have a unique identification code that have been removed and/or non-readable
Bats that have been abused, altered, or mistreated due to improper care, accidents, misuse, overuse or negligence
Bats that have been used in commercial batting cages
Bats that have been used in temperatures below 60°F(15°C)
Bats purchased from non-authorized Victus Dealers
Bats not submitted by the original purchaser
Clearance or demo bats
Bats that have been hit by objects other than leather covered baseballs such as cleats and/or rocks. If marks on bats submitted match that of cleats and/or rocks, warranty will be void and will be considered “abused”
Grips, decals, or stickers
Aluminum and Composite Bat Warranty Terms & Conditions
Victus Sports offers a one time 12 month warranty on aluminum and composite bats.
Victus provides the original purchaser a one-time replacement within 12 months of the original date of purchase under the following conditions:
You are the original purchaser of the bat.
The bat is accompanied by the original receipt (proof of purchase).
The bat was purchased from an authorized Victus Dealer or Victus Mobile Tour Van. We do not warranty any product purchased from or through a third party including, but not limited to, Craigslist, eBay and other non-authorized retailers.
The bat broke as a result of a manufacturer's defect during normal use.
Cracking
Severe denting (Note: Minor flat spots & small indentations are normal under certain instances and will be reviewed by our professional staff to assess if such damage warrants a replacement)
Victus bats are high-performance products. The lifespan of these high-performance products depends on the amount of use and care given to each bat. We suggest the following for proper care and use:
NOTE: Our warranty is not transferable and does not cover grips, abuse, misuse, bats used in commercial cages, altered bats or any bat that has been damaged due to improper care, accidents, misuse, overuse or negligence.
Bats are used with leather covered baseballs and softballs only. Using weighted or non-traditional baseballs or softballs can and will damage certain bats voiding any warranty.
Bats should be for personal use only. Bats used by multiple participants can and will decrease the lifespan of the bat.
Bats should not be used in weather resulting in temperatures below 60°F (15°C). Temperatures below this range make balls harder than normal and therefore can increase damage to bats.
Throwing of bats or hitting of bats against objects such as cleats, rocks, or anything besides leather covered balls will damage bats and decrease their lifespan. This can also cause premature damage to the bat resulting in an increase in damage potential.
To clean your bats, use water and mild soap. Do not use any type of chemicals for cleaning as they can damage the finish, cosmetics, and integrity of certain components.
Any bat that has already utilized the one-time warranty
Bats that have a unique identification code that have been removed and/or non-readable
Bats that have been abused, altered, or mistreated due to improper care, accidents, misuse, overuse or negligence
Bats that have been used in commercial batting cages
Bats that have been used in temperatures below 60°F(15°C)
Bats purchased from non-authorized Victus Dealers
Bats not submitted by the original purchaser
Clearance or demo bats
Bats that have been hit by objects other than leather covered baseballs such as cleats and/or rocks. If marks on bats submitted match that of cleats and/or rocks, warranty will be void and will be considered “abused”
Grips, decals, or stickers
SSUSA Slowpitch bats
As a condition of any warranty claim, the bat and a valid receipt from an authorized Victus dealer are tendered to Victus at the address listed below. Warranties will not be honored unless the bat and receipt are tendered. All products returned under warranty will be reviewed by our qualified staff. If it is determined that your bat is covered under warranty, Victus will send you either a repaired or replacement bat of the same model and size. We reserve the right to perform testing to determine if the bat meets warranty requirements and/or to refuse warranty service to any person who, in the judgment of Victus, abuses the Victus product and/or warranty policy. Victus also reserves the right to substitute a similar product as a replacement, if necessary.
The warranty provided herein is the sole and exclusive warranty provided for Victus non-wood bats. Victus disclaims and the purchaser waives all other express or implied warranties including but not limited to the warranty against redhibitory vices and hidden defects, the warranty of merchantability, the warranty that the product is fit for its intended purpose and the warranty that the product is of a specific kind or quality.
The remedies provided herein, repair or replacement are the sole remedies available and purchaser waives all other remedies including but not limited to recovery of consequential damages, attorney's fees and legal expenses. In the event of legal proceedings or arbitration, the purchaser agrees that any monetary recovery will be limited to the purchase price of the bat.
BBCOR and Other Certifications: Any marking, graphic or sticker applied to a Victus bat indicating that it is BBCOR certified or compliant or that the bat has obtained some other certification or approval from a third party shall only constitute a representation that the bat was so certified or approved at the time of purchase and not at any later time. Should a bat that was certified or approved at the time of purchase subsequently lose that certification or approval, Victus may or may not, at its sole option, develop a program for retrofitting, repairing or replacing the bat and/or providing a voucher to be applied toward purchases of Victus products. In such cases, the remedies provided under the program shall be the sole and exclusive remedies available to affected bat owners.
Dispute Resolution: In the event that any dispute regarding any condition of a Victus bat or any warranty claim cannot be resolved, purchaser and Victus agree that the dispute shall be subject to binding arbitration in Baton Rouge, Louisiana, and that Louisiana law shall be applicable to the resolution of the dispute.
Apparel and Accessories Warranty Terms & Conditions
Apparel, accessories, and other non-bat products are NOT covered under warranty.
Need help? Email us at info@victussports.com or give us a call us at (267) 225-BATS