Customized items, including wood and aluminum bats, may not be returned or exchanged.

Exchanges (non-custom items): If you purchased your non-custom item at Victussports.com, you may exchange your item within 90 days from the date of purchase. Items must be new, unused, in their original packaging, and include proof of purchase. Victus will not exchange any engraved or used bats. If the customer wishes to exchange the bat for a different priced bat, the customer will either pay or be refunded the difference in price between the two bats. Replacement product on exchanges will be shipped within 7 business days.

Returns (non-custom items): If you purchased your item at victussports.com, you may return your item within 30 days from the date of purchase. Items must be new, unused, in their original packaging and include proof of purchase. For qualifying returns, Victus will issue a refund to your credit card within 2 business days from the date we process your return. Refunds will not include the original shipping and handling costs and will be subject to a $7.99 restocking fee.

 

To initiate a return or exchange, please access our return portal here.

We recommend keeping the tracking # for returns to ensure receipt.

For more information on our warranty policy and process please visit our warranty page.

Need help?

Email our warranty team or give us a call us at (267) 225-BATS